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FREQUENTLY ASKED QUESTIONS

Do I need to have a "serious issue" to begin therapy? 

Let's work together to break the stigma on Mental Health! Consider it this way -

Do we need to have serious issues or complications to schedule a visit to our doctor's office or to the dentist's office for an annual check-up?

 

No, of course not! In fact, it's recommended to get check up's regularly to maintain optimal health. I believe that this answer also applies to mental health!

 

Our minds control many of our bodily functions and processes, so it's important that we check up on our brain too! Sometimes, we just want to check in and receive support surrounding our daily life or even work on areas in which we hope to individually grow! In some cases, you may seek therapy to assist yourself in coping with those you interact with on a daily basis or with everyday stressors.

 

Whatever the case might be, you definitely do not need to be severely impacted in order to benefit from therapeutic services!

How do I schedule an appointment?

Click on the consultation tab, which will allow you to schedule your initial consultation. Following completing your complementary consultation and determining that this therapeutic relationship will be a beneficial fit for you, you can schedule your upcoming sessions directly with the clinician, Joycelyn. Sessions can also be requested via SimplePractice, Monarch, and Alma! 

Do you accept insurance? 

Beginning June 1st, 2023, Kiese Counseling will begin accepting the following insurance plans: Aetna, Cigna, and United Healthcare. Below you can see some of the underlying insurance plans, which might be included. If you are interested in utilizing insurance for services, please schedule an initial consultation and we can then initiate a benefits verification for your specified plan. Please keep in mind that co-pays, deductibles, and out of pocket maximums may be fees that apply to your plan! 

 

 

If you do not see your insurance company/plan listed above, don't fret! We can consider utilizing out of network benefits. This means that costs that you incur out of pocket for mental health services may be submitted to your insurance for potential reimbursement, however, there is no guarantee that your insurance will agree to provide reimbursement, so much of this will be dependent upon your plan. 

I would like to share that there are some benefits to receiving counseling services via self-pay as opposed to using your insurance. To begin, insurance often requires a complete intake and mental health diagnosis as well as copies of your therapeutic notes. By self-paying, there is no obligation to provide either to insurance companies who may attempt to make choices such as what type of therapy can be conducted and how many sessions will be allotted. Without having to go through insurance, we can ensure that you receive services for as long as you and I deem them both necessary and helpful, in addition to prioritizing your personal privacy. 

I also provide services on a sliding scale for a limited amount of clients who can demonstrate financial need and may not have insurance benefits at this time. Feel free to inquire further if you believe that this might apply to you! 

Tell me more about out of network benefits! 

There is a possibility that you can utilize your out-of-network benefits for therapy sessions. You will be responsible for paying for each session in full at the time of the appointment, however, I can provide you a superbill each month which can be submitted to your insurance company for reimbursement. Unfortunately, I cannot confidently confirm that your insurance will reimburse you in full, as most individuals receive a reimbursement of approximately 60%-80% of the full session amount. I would strongly recommend consulting with your insurance company to confirm that you have out-of-network benefits and to inquire as to how much your insurance company might reimburse. I will happily provide you with any of my practice details, if needed. 

I am a Loveland Foundation Therapy Fund Recipient. Can I use these vouchers for services?

Kiese Counseling is proud to say that we do accept Loveland Foundation Therapy Fund vouchers. If you are located in the state of Florida and have been awarded Loveland Foundation vouchers, finding Kiese Counseling through our partnership with the Black Female Therapists organization, we are more than happy to work with you! The Loveland Foundation Therapy fund awards recipients with twelve vouchers, distributed in sets of four. With Kiese Counseling, you may use these vouchers to receive 24 sessions total. To begin receiving services, you should schedule a consultation with our primary clinician, Joycelyn, and indicate that you are a recipient of the Loveland Foundation vouchers. Upon initiating  sessions, you will be asked to provide the associated voucher numbers as sessions continue as well as the invoice payment form provided by the Loveland Foundation. 

If you plan to utilize these vouchers, it can be helpful to begin thinking about what alternative methods of payment might be able to be utilized after 24 sessions. Depending on the nature of your visits, you may require additional support beyond the 24 sessions and we don't want to leave you without any assistance! 

Do you provide in-person services?

Currently, I am solely available for Telehealth sessions for clients located in the State of Florida. I hope to offer in-person services again soon so make sure to check back!

How do I know if telehealth therapy is right for me?  

There are definitely some advantages and disadvantages of receiving therapeutic services via Telehealth. Some advantages might include convenience, flexibility, comfortability, and keeping oneself safe, especially during these unprecedented times. Online counseling typically works best for those who might be at least moderately comfortable with technology usage, have a private space with no interruptions, and who have mild to moderate symptoms. If you are in crisis or are in need of more active therapeutic support, for example, online therapy may not be the best fit for you. Schedule a consultation today and we can further discuss your unique needs!

Still have questions? Get in touch today!

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